Medical Answering & Administrative Services

Providing personalized and professional customer service including:

• Dedicated medical receptionists 

• New patient intake 

• Insurance verification 

• Appointment scheduling: Preregistering, scheduling, changing, and/or confirming appointments. 

Continuous customer support outside of regular business hours, including nights, weekends, and holidays. Our experienced operators handle after-hours calls, following your specific instructions and protocols. Improved communication ensures no call goes unanswered, day or night.

Handling a high volume of calls efficiently and effectively. Our customizable services include filtering calls with routing to the appropriate staff member, relaying messages, and inputting patient concerns directly into patient charts with access to EHR systems.

Providing secure and reliable communication between consulting physicians/hospitals and requested physicians/clinics. 

Our triage nurse service, tailored to your practice’s specific needs, provides immediate medical assessment over the phone, helping patients determine the urgency of their symptoms. Trained nurses evaluate the situation, offer advice, and direct patients to the appropriate level of care —whether it's home treatment, a visit to a doctor, or emergency care.   This service ensures timely guidance, keeps patients within your network, reduces unnecessary ER visits, and enhances patient safety by providing expert advice around the clock. 

Accurate, efficient, and secure solutions tailored to your specific needs. With a 98% accuracy rate and fast turnaround times, we ensure your medical records are complete and reliable. We adhere to strict HIPAA regulations to protect your sensitive information and utilize state-of-the-art software to capture, transcribe, and securely store your dictation. Our experienced medical transcriptionists are committed to providing the highest quality service.

Additional services that can be added on to any of our above offerings include:

• Customized call screening 

• Email management 

• Online account access 

• Personalized call management systems 

  • Message taking 

  • Voicemail 

  • Live transfer